A Few Things You Might Be Wondering
Beautiful jewelry should be easy to love and easy to live in. Here are answers to some of the questions we hear most often.
What is Waverly James jewelry made from?
Our fashion jewelry collection features 18K gold-plated pieces selected for their timeless style, versatility, and beautiful finish. Individual product descriptions include additional material details when applicable.
Will my jewelry tarnish?
Our 18K gold-plated jewelry is protected with an anti-tarnish barrier designed to help preserve its finish. Like all plated jewelry, however, it will naturally show signs of wear over time. How quickly that happens can vary based on wear, care, skin chemistry, and exposure to water, beauty products, cleaning agents, and other substances.
Can I wear my Waverly James jewelry in the shower or while swimming?
We recommend removing your jewelry before showering, swimming, exercising, washing your hands, or participating in activities where it may come into contact with water, perspiration, cleaning agents, beauty products, or products containing alcohol. A little extra care goes a long way toward keeping your pieces beautiful.
How should I care for my jewelry?
After wearing, gently wipe your jewelry with a soft, dry cotton cloth. Store pieces separately in the provided Waverly James jewelry pouch in a cool, dry place to help prevent scratching and protect the finish. For complete care instructions, visit our Jewelry Care page.
Are your pearls identical?
No, and that is part of their beauty. Freshwater pearls are natural materials, so subtle variations in shape, size, texture, and luster may occur from piece to piece. These natural characteristics make each pearl uniquely its own.
How long will it take to receive my order?
Most orders are processed within 1–2 business days. Delivery time depends on the shipping method selected at checkout and the destination. Standard and Express shipping options are available. Delivery estimates do not include weekends, federal holidays, or unforeseen carrier delays.
Do you offer free shipping?
Yes. Standard shipping is complimentary on U.S. and Puerto Rico orders of $75 or more. Standard shipping on orders under $75 is $5.99. Express shipping is available for a $15 flat rate.
Do you ship internationally?
Not at launch. Waverly James currently ships within the United States and Puerto Rico.
What is your return policy?
Eligible unworn items may be returned within 30 days of delivery. Items must be unworn, unused, and in their original condition. To begin a return, email returns@waverlyjames.com with your order number before sending anything back. Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable. Items marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect. Please see our Shipping & Returns page for complete details.
Do you offer exchanges?
We do not currently offer direct exchanges. If you would like a different item, we recommend returning the eligible original item and placing a new order for the piece you prefer.
What if my order arrives damaged?
Every piece is inspected before shipping and packaged with care, but occasionally damage can happen in transit. Please email customercare@waverlyjames.com as soon as possible with your order number, clear photos of the item and packaging when applicable, and a brief description. Damage claims must be submitted within 30 days of delivery.
Do you offer gift packaging?
Every Waverly James piece is packaged with presentation in mind, including a Waverly James jewelry pouch for storing and protecting your jewelry. If additional gift options are available for a particular item or season, they will be shown on the product or checkout experience.
Can I order Waverly James jewelry for a wedding or bridal party?
Absolutely. The Bridal Edit was created for brides, attendants, mothers of the bride and groom, and the celebrations surrounding the big day. For questions about coordinating pieces or larger bridal orders, contact us at customercare@waverlyjames.com and we will be happy to help.
How can I contact Waverly James?
Our customer care team is available Monday through Friday, 6:00 a.m.–5:00 p.m. Eastern Time. Email us at customercare@waverlyjames.com and we will be happy to help.
Still wondering about something?
Come say hello. We believe customer care should feel every bit as thoughtful as the jewelry.