Refund policy

REFUND POLICY

Waverly James Refund & Return Policy

We hope you love your Waverly James jewelry from the moment you open the package. If something isn’t quite right, we’re happy to accept eligible returns within 30 days of delivery.

Returns

To be eligible for a return, your item must be unworn, unused, and in its original condition. Eligible returns must be initiated within 30 days of delivery.

To begin a return, please contact us at returns@waverlyjames.com and include your order number. We’ll provide instructions for the next steps.

Please do not send items back without first contacting us.

Original shipping charges are non-refundable.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping method when returning your order. Waverly James cannot be responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Every Waverly James piece is inspected before shipping and packaged with care. Occasionally, however, something may happen along the way.

If your order arrives damaged, defective, or you receive an incorrect item, please contact customercare@waverlyjames.com as soon as possible. Include your order number, clear photographs of the item and packaging when applicable, and a brief description of the issue.

Damage claims must be submitted within 30 days of delivery.

Once reviewed, we’ll work with you to make it right.

Damage caused by normal wear and tear, improper care, misuse, or mishandling is not considered a product defect.

Because plated jewelry naturally changes with wear and individual skin chemistry, changes to the finish over time are not considered manufacturing defects. Please see our Jewelry Care guidelines for recommendations on protecting your pieces.

Non-Returnable Items

For hygiene and safety reasons, worn jewelry cannot be returned.

Items marked Final Sale at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.

Gift cards, if offered, are non-refundable.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, we recommend returning the eligible original item and placing a new order for the piece you would prefer.

Refunds

Once your return is received and inspected, we’ll notify you regarding the status of your refund.

Approved refunds will be issued to the original form of payment. Please allow additional processing time for your bank or credit card company to post the refund to your account.

Original shipping charges are non-refundable.