Shipping & Returns

Shipping & Delivery

We want your Waverly James order to arrive beautifully and without surprises. At launch, we ship within the United States and Puerto Rico. Delivery estimates are approximate, are measured in business days, and do not include weekends or federal holidays. Weather, carrier volume, traffic, and other unexpected delays may affect delivery.

Standard Shipping

$5.99 on orders under $75
Complimentary on orders of $75 or more

Most orders are processed within 1–2 business days before shipment. Delivery timing will vary by destination and carrier.

Express Shipping

$15 flat rate

Express shipping is available for customers who would like a faster delivery option. Orders placed after 12:00 p.m. Eastern Time will begin processing the next business day.

Additional Shipping Details

Processing: Most orders are processed within 1–2 business days before shipment.
Tracking: Once your order ships, you will receive a confirmation email with tracking details.
Shipping Charges: Shipping fees are non-refundable.
Delivery Delays: Carrier delays caused by weather, high shipping volume, or other circumstances outside our control may affect estimated delivery times.
International Shipping: International shipping is not available at launch.

Returns

We hope you love your Waverly James piece. If it is not quite right, eligible unworn items may be returned within 30 days of delivery.

To begin a return, please email us at returns@waverlyjames.com and include your order number. Our team will help you with the next steps. Please do not send items back without first contacting us.

Returned items must be unworn, unused, and in their original condition. Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method for returns, as Waverly James cannot be responsible for return packages lost or damaged in transit.

For hygiene and safety reasons, worn jewelry cannot be returned. Items marked Final Sale at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, we recommend returning the eligible original item and placing a new order for the piece you prefer.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original form of payment. Please allow additional processing time for your bank or credit card company to post the refund to your account.

Damaged, Defective, or Incorrect Items

Every piece is inspected before shipping and packaged with care, but occasionally something may happen along the way. If your order arrives damaged, defective, or incorrect, please email customercare@waverlyjames.com as soon as possible and include your order number, clear photos of the item and packaging when applicable, and a brief description of the issue.

Damage claims must be submitted within 30 days of delivery. Damage caused by normal wear and tear, improper care, misuse, or mishandling is not considered a product defect. Because plated jewelry naturally changes with wear and individual skin chemistry, changes to the finish over time are not considered manufacturing defects.